Version 2026-07-29
Privacy at DREV
DREV processes contact details, rental history, location data, vehicle telemetry, support messages, and return photos to provide and secure self-service rentals.
What we keep
Account and rental records are kept for service, safety, legal, and accounting needs. Short-lived login codes and links, detailed location tracks, telemetry, and return photos are removed on configurable retention schedules.
Access and deletion
Signed-in customers can download their data, sign out of every device, or delete their account in the DREV app or on Prepare. Deletion needs a fresh verification code, and is only possible after the bike is returned and any open follow-up is closed, so we can reach you if a rental is still out. Deletion revokes sessions and anonymizes identifiers. DREV keeps the operational and legal records it must retain.
Who can access data
Staff access is role-based and actions are audited to the individual staff account. Service providers only receive data needed to deliver their part of the service.
Contact
Questions or privacy requests can be sent to privacy@drev.app.